Terms

We pride ourselves in being upfront. We want to ensure that our clients are on the same page as us and are able to have a worry- and hassle-free experience.

Our terms and conditions are below. Please don’t hesitate to to contact us with questions and/or if you are interested in a quote!

Quotes

Quotes are valid for 30 days, barring errors.

Terms of Payment

A 30% deposit is required to initiate an order. The balance is required in full prior to delivery or pick-up.

Returns Policy

All sales are final.

Lead Times

We will provide you with an estimated date of completion upon placement of your order. Delays do not constitute a breach of contract and Red River Designs is not liable or responsible for any disruptions or costs incurred.

Changes to Orders

Changes or cancellations must be made within 24 hours of order placement by contacting Business Manager Charlene Daignault-Beatty via email at redriverdesignscanada@gmail.com.

Custom Orders

Modifications outside of our standards may be possible. These requests must be made in writing and additional costs and lead times may apply if approved.

Lumber

A natural feature of solid timber is the varying colours, grains and textures. Splits and cracks may develop as it responds to the environment and these are not to be considered a fault or flaw and will not compromise the construction of any furniture we make.

Cancellation of Orders by Seller

We reserve the right to cancel any order at any time, in which case all funds paid by the Purchaser will be returned.

Storage

If the Purchaser requests that an order be held or delayed, this shall incur a weekly fee of 1% of the total value of the goods or $100 (whichever is greater).

Limitations of Liability

All products must be used for purpose and we are not responsible for any damage or injury caused as a result of fixings, installation, placement, or misuse.